Demonstrate the use of the ITIL guiding principles in Digital & IT Strategy decisions and activities

Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate

Understand how to leverage digital strategy to react to digital disruption

Understand the key concepts: Digital Technology, Digital Business, Digital Organization, Digitalization, Digital Transformation
Understand the key concepts: Business Strategy and Business Models, Digital and IT Strategy, Product Management and Service Management
Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Understand the relationship between the concepts of Digital & IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value

Explain environmental analysis in terms of external and internal analysis, covering PESTLE and the Four Dimensions of Service Management

Understand how an organization uses Digital & IT Strategy to remain viable in environments disrupted by digital technology

Show how an organization viability is related to how agile, resilient, lean, continuous and co-creational it is
Analyse the VUCA factors and address them in a Digital and IT Strategy
Explain and compare three levels of digital disruption: Ecosystem, Industry/market, Organizational
Show how an organization position in a particular market or industry is influenced by factors as customer/market relevance, operational excellence, Internal and external focus, Balanced approach.
Use a digital positioning tool to determine the appropriate position for a digital organization

Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence

Know how to apply different approaches to achieve customer / market relevance
Know how to achieve operational excellence in the four dimensions of service management
Understand the financial aspects of Digital and IT Strategy
Assess strategic approaches for digital organizations

Understand the risks and opportunities of Digital & IT Strategy

Explain the concept of risk management in the context of a digital organization
In the context of Digital and IT Strategy, explain how to identify risk and assess risk
Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
Explain the concept of innovation, including its key elements and techniques
Know how to apply techniques to develop and maintain a culture of innovation

Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

Know how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
Explain how to define and communicate a vision and a strategy
Know how to use business cases to advocate for a Digital and IT Strategy

Understand how to implement a Digital and IT Strategy

Know how to define operating models for digital organizations
Explain the major skills required of leaders in a digital organization
Apply different approaches to strategy coordination and implementation
Explain approaches to POMs
Explain how to assess success of a Digital and IT Strategy
Explain the typical activities of a digital transformation program

ITIL® 4 Specialist: Drive Stakeholder Value