RC-2375
Support Escalation Manager
- Higher education in the area of Information Technologies;
- Professional experience of more than 3 years in Escalation Manager and/or Project Manager roles;
- Proven professional experience supporting Microsoft products and services;
- Good knowledge of Microsoft 365, Azure, On-prem/server technologies;
- ITIL certification is valued;
- Fluency in English;
- Excellent communication and customer orientation skills;
- Good analysis, organization and planning skills;
- Rigor, critical sense and good time management.
- With more than 30 years of experience, Rumos has a team of professionals specialized in IT;
- At Rumos, consultants integrate highly challenging projects, based on the latest technology and in the most diverse sectors of activity;
- Rumos consultants have access to a certified training plan, which offers a constant update of technical skills;
- Rumos, as an employer, has job opportunities based on equity, integrity and diversity. Based on these values, we work so that no person is discriminated against on the basis of age, degree of disability, gender, marital status, pregnancy and maternity, race, beliefs or sexual orientation. We believe in everyone's abilities, because we have in our DNA team spirit and mutual help, empathy and respect.