Enterprise & IT Service Management
Service management solutions appropriate for every organization
Using effective and efficient service management tools, adapted to the organizational context, is crucial to support service management processes, whether these correspond to IT services or any other business support services.
With vast experience in ITSM consulting, implementation, training, and support, our team ensures the use of ESM/ITSM solutions effectively, as well as their suitability to the specific characteristics and objectives of every single organization, particularly regarding service management.
Benefits of an ESM/ITSM solution:
- Provides service catalogs and self-service in customer and user-friendly interfaces
- Standardizes and ensures compliance with workflows, policies, rules, and responsibilities
- Monitors and audits requests and activities
- Enables the discovery, inventory, and management of system configurations, IT services, and their components
- Controls and audits changes throughout the lifecycle of systems, services, and components
- Provides Service-level objectives (SLO) Management
- Information and knowledge sharing
- Reports on the performance of services, systems, and activities
- Promotes control, quality, efficiency, and agility
Effective implementation of ESM/ITSM solutions is crucial for organizations, ensuring gains in productivity, efficiency, and quality of services
Key Aspects
Tools and practices that support organizations managing services and operations from the IT department
Tools and practices that support organizations managing services from business support departments, such as IT and others
Service Desk tools and practices necessary for the relationship with customers/users and managing requests, incidents, and problems
Technologies
BMC Helix ITSM
ManageEngine ServiceDesk Plus
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